Thinkway Company Limited (the "Company") is committed to protecting the privacy and personal information of its customers. This Personal Information Collection Statement (PICS) explains how the Company collects, uses, discloses, and retains personal information obtained from customers in the course of providing its products and services.
By using the Company's products and services, customers acknowledge that they have read, understood, and agreed to the terms of this PICS. If customers do not agree to the terms of this PICS, they should not use the Company's products and services.
The Company may update or revise this PICS from time to time and will post the updated version on its website. Customers are encouraged to review this PICS regularly to stay informed about the Company's data collection practices.
2.Types of Personal Information Collected
The Company may collect the following types of personal information from its customers:
Contact information, such as name, address, email address, and phone number.
Payment information, such as credit card details or bank account information.
Order information, such as the products and services ordered, purchase history, and order preferences.
Demographic information, such as age, gender, and occupation.
Communication preferences, such as marketing communication preferences.
Other relevant information necessary for providing the Company's products and services.
The Company collects personal information directly from customers when they place an order, sign up for an account, or contact customer service. The Company may also collect personal information from third-party service providers, such as payment processors or shipping companies, as necessary to provide its products and services.
Customers are not required to provide their personal information to the Company, but failure to do so may prevent the Company from providing its products and services to the fullest extent possible.
The Company will only collect personal information that is necessary for the purposes outlined in this PICS or as required by law. The Company will not collect personal information that is not relevant or necessary for these purposes.
3.Purpose of Collection
The Company collects personal information from its customers for the following purposes:
To process orders and provide products and services to customers.
To communicate with customers regarding orders, products, services, and other relevant information.
To personalize the customer's experience and improve the Company's products and services.
To provide customer support and resolve customer issues.
To comply with legal obligations, such as tax reporting requirements or court orders.
To send marketing communications and promotional offers, subject to the customer's consent.
The Company will not use personal information for purposes other than those outlined in this PICS or as required by law without obtaining the customer's consent.
4.Use of Personal Information
The Company may use the personal information collected from its customers for the following purposes:
To provide products and services to customers, including order processing, shipping, and delivery.
To communicate with customers regarding orders, products, services, and other relevant information.
To personalize the customer's experience and improve the Company's products and services.
To provide customer support and resolve customer issues.
To comply with legal obligations, such as tax reporting requirements or court orders.
To send marketing communications and promotional offers, subject to the customer's consent.
To analyse customer behaviour and preferences, and improve the Company’s products and services.
The Company may share personal information with third-party service providers as necessary to provide its products and services, such as payment processors, shipping companies, or marketing service providers. The Company will only share personal information with third-party service providers that have agreed to comply with the Company's privacy and security standards.
The Company may also share personal information with law enforcement agencies or other companies as required by law or to protect the Company's legal rights.
The Company will not use personal information for purposes other than those outlined in this PICS or as required by law without obtaining the customer's consent.
5.Disclosure of Personal Information
The Company may disclose personal information collected from its customers to the following third parties:
Third-party service providers, such as payment processors, shipping companies, or marketing service providers, as necessary to provide the Company's products and services.
Law enforcement agencies or other companies as required by law or to protect the Company's legal rights.
The Company will only disclose personal information to third-party service providers that have agreed to comply with the Company's privacy and security standards.
The Company will not disclose personal information for purposes other than those outlined in this PICS or as required by law without obtaining the customer's consent.
6.Data Retention
The Company will only retain personal information collected from its customers for as long as necessary to fulfil the purposes outlined in this PICS, or as required by law.
Once personal information is no longer necessary for these purposes, the Company will securely dispose of it in accordance with applicable laws and regulations.
The Company may retain certain personal information for a longer period of time if necessary to comply with legal obligations, such as tax reporting requirements or court orders.
If customers wish to access or correct their personal information held by the Company, they may do so by contacting the Company's customer service department. The Company will make reasonable efforts to respond to such requests in a timely manner.
Customers may also request that the Company delete their personal information held by the Company. However, the Company may not be able to fulfill certain requests if necessary to comply with legal obligations or to protect the Company's legal rights.
The Company will take reasonable steps to ensure that personal information is accurate, complete, and up-to-date. Customers are encouraged to notify the Company of any changes to their personal information to ensure that it is accurate and up-to-date.
7.Security Measures
The Company takes the security of its customers' personal information seriously and has implemented reasonable administrative, technical, and physical security measures to protect it from unauthorized access, use, or disclosure.
These security measures include:
Limiting access to personal information to authorized personnel who have a need to know.
Implementing firewalls, intrusion detection and prevention systems, and other security technologies to protect against unauthorized access and hacking attempts.
Encrypting sensitive personal information such as credit card details or bank account information to prevent unauthorized access during transmission.
Regularly monitoring and testing the effectiveness of security measures and updating them as necessary.
The Company will promptly investigate any suspected or actual security breaches involving personal information and take appropriate action to mitigate the harm and prevent future breaches.
Despite these security measures, no system can be completely secure and the Company cannot guarantee the security of customers' personal information. Customers are encouraged to take reasonable steps to protect their personal information, such as using strong passwords and not sharing them with others.
8.Access and Correction
Customers have the right to access and correct their personal information held by the Company.
If customers wish to access their personal information, they may do so by contacting the Company's customer service department. The Company will make reasonable efforts to respond to such requests in a timely manner.
If customers wish to correct their personal information, they may do so by contacting the Company's customer service department. The Company will make reasonable efforts to correct the information as soon as possible.
The Company may not be able to fulfil certain requests if necessary to comply with legal obligations or to protect the Company's legal rights.
Customers are encouraged to notify the Company of any changes to their personal information to ensure that it is accurate and up-to-date.
The Company will take reasonable steps to ensure that personal information is accurate, complete, and up-to-date. If the Company becomes aware that personal information is inaccurate or incomplete, it will take reasonable steps to correct it.
9.Contact Information
If customers have any questions or concerns about this PICS or the Company's data collection practices, they may contact the Company's customer service department at:
Thinkway Company Limited
Unit 7, 12/F, Kwong Kin Trade Centre,
No.5 Kin Fat St., Tuen Mun, N.T., HK
Email: sales@ctghk.com
Phone: +852 2742 2878
Customers may also contact the Company's customer service department to:
Opt-out of receiving marketing communications from the Company.
Access or correct their personal information held by the Company.
Request that their personal information be deleted.
The Company will make reasonable efforts to respond to such requests in a timely manner.
10.Consent
By using the Company's products and services, customers acknowledge that they have read, understood, and agreed to the terms of this PICS.
Customers have the right to withdraw their consent to the Company's collection, use, and disclosure of their personal information at any time by contacting the Company's customer service department.
However, withdrawing consent may prevent the Company from providing its products and services to the fullest extent possible.
The Company will only collect, use, and disclose personal information with the customer's consent, unless permitted or required by law.
If customers provide personal information about another person, they represent and warrant that they have obtained that person's consent to provide the personal information to the Company and for the Company to collect, use, and disclose that personal information in accordance with this PICS.
The Company may update or revise this PICS from time to time and will post the updated version on its website. Customers are encouraged to review this PICS regularly to stay informed about the Company's data collection practices.
11.Updates and Changes
The Company may update or revise this PICS from time to time to reflect changes in its data collection practices or legal requirements.
The Company will post the updated version of this PICS on its website and will indicate the date of the most recent update.
Customers are encouraged to review this PICS regularly to stay informed about the Company's data collection practices.
If the Company makes significant changes to this PICS, it will provide customers with notice of the changes by email or by posting a notice on its website.
By continuing to use the Company's products and services after the updated version of this PICS has been posted, customers acknowledge that they have read, understood, and agreed to the updated terms.
12.Disclaimer
The Company makes every effort to ensure that the personal information it collects from customers is accurate, complete, and up-to-date. However, the Company cannot guarantee the accuracy or completeness of personal information provided by customers or third parties.
The Company is not responsible for any errors or omissions in personal information provided by customers or third parties.
The Company is not liable for any damages or losses arising from the use or disclosure of personal information in accordance with this PICS, except in cases of gross negligence or wilful misconduct.
The Company is not responsible for the privacy practices of third-party websites or services that may be linked to or from the Company's website.
Customers are encouraged to review the privacy policies of these third-party websites or services before providing any personal information.
The Company reserves the right to modify or discontinue its products and services at any time without notice.
The Company is not responsible for any damages or losses arising from the modification or discontinuation of its products and services.
The Company is not responsible for any damages or losses arising from the use of its products and services in violation of this PICS or applicable laws and regulations.
Customers are solely responsible for maintaining the confidentiality of their passwords and account information and for any activities that occur under their account.
The Company is not responsible for any damages or losses arising from the unauthorized use of a customer's password or account.
By using the Company's products and services, customers agree to indemnify and hold harmless the Company and its affiliates, officers, directors, employees, and agents from any claims, damages, or losses arising from the customer's use of the Company's products and services or from the customer's violation of this PICS or applicable laws and regulations.