2.Personal Information We Collect:
We collect personal information that you provide to us or that we obtain through your use of our website, products, and services. The personal information we collect may include the following:
Contact information: such as your name, email address, phone number, and postal address.
Account information: such as your username, password, and other security credentials used to access our website or services.
Payment information: such as your credit card or other payment information, billing address, and transaction details.
Demographic information: such as your age, gender, and interests, if you choose to provide it.
Usage information: such as your IP address, browser type, operating system, device type, and other information about how you use our website or services.
Communications: such as your inquiries, feedback, and customer service interactions with us.
Other information: that we may collect with your consent or as permitted or required by law.
We may collect personal information through various sources, including:
Directly from you: when you provide information to us through our website, email, phone, or other means.
Automatically: when you use our website or services, we may collect information about your device and browsing behavior through cookies, web beacons, and similar technologies.
From third-party sources: we may receive information about you from third-party service providers, business partners, or publicly available sources..
We may also aggregate and anonymize personal information for statistical or research purposes, in which case the information is no longer considered personal information and may be used and disclosed for any purpose.
3.How We Use Personal Information
We use personal information for the following purposes:
To provide and improve our website, products, and services: we use personal information to fulfil your orders, process payments, communicate with you about your orders or inquiries, and provide customer support. We also use personal information to customize your user experience on our website, personalize our communications with you, and improve our products and services.
To send marketing communications: with your consent, we may use personal information to send you promotional offers, newsletters, and other marketing communications. You can opt-out of marketing communications at any time by following the instructions in the communication or contacting us at firstname.lastname@example.org.
To conduct research and analytics: we may use personal information to conduct research and analysis to improve our products and services, understand our customer base, and develop new products and services.
To comply with legal obligations: we may use personal information to comply with applicable laws, regulations, and legal processes.
We may combine personal information from different sources to achieve these purposes, and we may anonymize and aggregate personal information for statistical or research purposes.
We will only use personal information for the purposes for which it was collected, unless we obtain your consent or are required by law to use it for a different purpose. We do not sell or rent personal information to third parties for their marketing purposes.
4.How We Share Personal Information
We may share personal information with the following types of third parties:
Service providers: we may share personal information with third-party service providers who perform services on our behalf, such as website hosting, payment processing, shipping, marketing, and customer service. These service providers are authorized to use personal information only as necessary to provide their services to us.
Business partners: we may share personal information with our business partners to offer joint promotions, co-branded products, or other joint marketing initiatives. We will only share personal information with business partners with your consent or as permitted by law.
Legal purposes: we may disclose personal information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our legal rights or the rights of others.
We may also share anonymized or aggregated information with third parties for any purpose.
We do not sell personal information to third parties for their marketing purposes.
We take reasonable measures to protect personal information from unauthorized access, use, and disclosure. We use appropriate technical, administrative, and physical safeguards to protect personal information in our possession.
For example, we use Secure Socket Layer (SSL) encryption technology to protect personal information during transmission over the internet. We also restrict access to personal information to those employees, service providers, and business partners who need to know the information to perform their job responsibilities.
We require our service providers and business partners to maintain appropriate security measures to protect personal information and to use personal information only for the purposes for which it was disclosed.
Despite these measures, no security system is 100% secure, and we cannot guarantee the security of personal information transmitted over the internet. Therefore, we encourage you to take steps to protect your personal information, such as keeping your account information and password secure and not sharing it with others.
If we become aware of a security breach that affects personal information under our control, we will take reasonable steps to investigate and mitigate the breach, as required by applicable laws. We will also notify you and the appropriate regulatory authorities if we are required to do so by law.
6.Your Rights and Choices
You have certain rights and choices regarding your personal information:
Access: you have the right to request access to the personal information we hold about you and to obtain a copy of that information.
Rectification: you have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: you have the right to request that we delete personal information we hold about you, subject to certain exceptions under applicable laws.
Objection: you have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction: you have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information.
Portability: you have the right to receive the personal information we hold about you in a structured, commonly used, and machine-readable format and to transmit that information to another controller, where technically feasible.
You may exercise these rights and choices by contacting us at [insert contact information]. We will respond to your request within a reasonable time and in accordance with applicable laws.
You also have the choice to opt-out of receiving marketing communications from us at any time by following the instructions in the communication or contacting us at [insert contact information]. Please note that even if you opt-out of receiving marketing communications, we may still send you transactional or service-related communications, such as emails about your account or orders.
Finally, you have the choice to disable cookies or other tracking technologies used on our website by adjusting your browser settings. However, please note that disabling cookies or other tracking technologies may limit your ability to use certain features of our website.
Thinkway Company Limited
Unit 7, 12/F, Kwong Kin Trade Centre,
No. 5 Kin Fat Street, Tuen Mun, N.T., Hong Kong
Phone: +852 2742 2878
We will respond to your inquiries and complaints within a reasonable time and in accordance with applicable laws in Hong Kong.